1. Introduction
At EmpowerPro Store, we aim to provide fast, reliable, and affordable delivery services to all our customers. This Shipping Policy explains how we process and ship orders, including delivery times, shipping methods, and free shipping eligibility.
By placing an order on our website, you agree to the terms outlined in this policy.
2. Order Processing Time
All orders are processed within:
- 1–2 business days (24–48 hours)
Orders placed on weekends or holidays will be processed on the next working day.
Once processed, your order will be shipped immediately.
3. Shipping Options & Delivery Time
We offer two delivery options:
Standard Shipping (FREE SHIPPING)
- Delivery time: 2–3 business days
- Cost: FREE for all orders
- Best for: Regular delivery at no extra cost
All customers automatically qualify for free standard shipping.
Fast Shipping (Express Delivery)
- Delivery time: 1–2 business days
- Cost: Paid (shown at checkout)
- Best for: Urgent or priority orders
Fast shipping ensures your order is delivered as quickly as possible.
4. Total Delivery Time
- Standard (Free Shipping): 3–5 business days total
- Fast Shipping: 2–3 business days total
(Processing time included: 1–2 business days)
5. Shipping Locations
We currently ship to:
- Domestic locations
6. Free Shipping Policy
We proudly offer FREE STANDARD SHIPPING on all orders.
Conditions:
- Applies automatically at checkout
- No minimum order value required
- Only valid for standard shipping option
Fast shipping charges are not included in free shipping.
7. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
You can use it to:
- Track your order in real-time
- Check delivery status
- Get estimated arrival time
If tracking is not received within 48 hours after dispatch, contact support.
8. Delivery Delays
Delays may occur due to:
- High order volume
- Weather conditions
- Courier delays
- Incorrect address
- Peak holiday seasons
We always work to minimize delays.
9. Incorrect Address Disclaimer
Customers must provide correct shipping details.
We are not responsible for:
- Orders shipped to incorrect addresses
- Delivery delays caused by wrong information
Please contact us immediately if you need to correct your address.
10. Lost or Missing Packages
If your order shows delivered but not received:
- Check with neighbors or family
- Check your delivery location
- Contact our support team
We will investigate with the courier service.
11. Damaged Items
If your order arrives damaged:
- Take clear photos
- Contact us within 48 hours
- Provide order details
We will offer:
- Replacement
- Refund
12. Multiple Items Orders
Orders with multiple items may:
- Ship separately
- Arrive in different packages
- Have different tracking numbers
This ensures faster delivery.
13. Customer Support
For any shipping questions:
Email: admin@empowerpro.store
Phone: 2515053210
Address: 18540 Jerry Joy Rd, Justin, TX 76247
14. Policy Updates
We may update this Shipping Policy at any time. Updates will be posted on this page.
Conclusion
At EmpowerPro Store, we are committed to providing fast and reliable delivery with FREE STANDARD SHIPPING on all orders and 1–2 day express options for urgent needs. Our goal is to ensure a smooth shopping experience from checkout to delivery.